In this second episode of the new series "Replicating the Stars in Your Pilates Instructor Team," host David Gunther explores reasons why clients may hesitate to provide a 5-star Google review for a clinical Pilates studio using the Pilates Can studio business as the example.

Together with Pilates Can’s other owner and Lead Instructor Claire Gunther, and Sales and Marketing Manager Tara Smith, they discuss real and hypothetical cases, emphasizing how feedback from clients can help improve services. Various scenarios, such as technological challenges and personal privacy concerns, are analyzed.

The episode also highlights the importance of setting client expectations and the collaborative process between instructors, the business, and clients. Lastly, it introduces next week's discussion on the benefits of a synergistic relationship between clients, instructors, and the business.

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“It's a collaborative process. It's a partnership between our instructors, the business, and the clients to help them build that excellent Pilates exercise habit. That's something that we try to deal with right up front, but even that being the case, (false) expectations might still come through.”

David Gunther – Director Pilates Can / Pilates Business

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Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/21

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Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

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Want to learn more about Pilates Business?

Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates

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Want to learn more about Pilates Business?

Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

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In this first episode of a new series of "Replicating the Stars in Your Pilates Instructor Team”, the team at Pilates Can discusses how to replicate their successful 5-star Google review process across their clinical Pilates instructor team.

Chief Instructor Claire Gunther and Tara Smith, Sales and Marketing Manager join host David Gunther to explore the marketing and sales strategies behind collecting these reviews, the unexpected benefits for clients and the studio’s culture, and overcoming technological challenges.

They emphasize the importance of written client feedback in conveying the studio’s excellence and dedication built over 25 years.

Tweetables

“The written review is really important. In our case, it's helped to explain the culture to other prospective clientele, as well as to the existing clientele who are also reading and writing their own reviews.”

David Gunther – Director Pilates Can / Pilates Business

Get the Full Show Notes

Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/20

Want to learn more about Pilates Business?

Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

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Want to learn more about Pilates Business?

Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

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Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.

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In this episode of The Pilates Business Podcast, our host David Gunther focuses on the essential nature of communication and process duplication within the instructor team. Special guest Adam Tuttle from ActiveCampaign shares his journey, highlighting the importance of understanding and explaining the 'why' behind processes to ensure team alignment and performance.

Through personal anecdotes from his time at ActiveCampaign and interactions with team members, critical insights are discussed on setting realistic standards, teaching the importance of company platforms, and fostering a strong team culture.

Tara Smith from Pilates Can adds to the conversation by emphasising the benefits of respectful dialogue and continuous improvement. The episode concludes with a real-time example of a 5-star review for Pilates Can, celebrating the success and collective hard work of the team.

Tweetables

“If they're looking for some other type of service, really, then we encourage them to go and find that other type of service. We don't try to sell them to something that's really not going to help them.”

David Gunther – Director Pilates Can / Pilates Business

Get the Full Show Notes

Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/19

Disclosure

This podcast contains affiliate links. We may receive a commission on products or services that you purchase through clicking these links, at no extra cost to you.

Send us a Text Message.

Want to learn more about Pilates Business?

Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.

Our purpose here at Pilates Business Podcast and at http://www.pilatesbusiness.com.au is to help you create your Pilates business success.

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Want to learn more about Pilates Business?

Learn from other business owners, other prominent leaders in our profession and in our Pilates industry from around the world to benefit your Pilates studio, your Pilates business, your Pilates career and ultimately your life.

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