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Can your organization withstand the rising tide of third-party data breaches? In our latest episode, we promise to equip you with the essential strategies to safeguard your business. Join us as we sit down with Brad Hibbert from Prevalent, who unveils startling statistics from their annual survey, revealing that an overwhelming 61% of respondents have experienced breaches tied to third-party vendors. With high-profile cases like Target, Code Cove, and LastPass fresh in our minds, we explore why industries such as healthcare and finance remain especially vulnerable and what can be done to bridge the gap between identifying risks and actually mitigating them.

Discover why traditional risk assessments are no longer sufficient in today’s digital landscape and how real-time monitoring can revolutionize your third-party risk management approach. Brad shares invaluable advice on building a robust risk management program that integrates procurement, compliance, privacy, and cybersecurity teams. Learn about the critical drivers behind effective third-party risk management and the increasingly pivotal role of AI and automation in this arena. Tune in for practical, actionable insights that promise to enhance your organization’s resilience against third-party data breaches.

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Curious about how IoT technology can safeguard our forests from wildfires? Join us as we sit down with Karsten, the innovative force driving Dryad Networks, to uncover the fascinating journey of merging telecommunications with environmental protection. Discover the revolutionary SilverNet system that uses solar-powered gas sensors and LoRaWAN mesh networks to monitor forest health and detect wildfires early. Karsten shares the incredible inception story of Dryad Networks and the unique challenges they tackled to create fire-safe, weather-resistant, and energy-efficient devices that work even in the remotest areas without 4G or 5G coverage.

In this episode, we explore the impressive implementation and scaling of Dryad's SilverNet system. Learn how it integrates seamlessly with first responder and municipal networks using MQTT, and how machine learning plays a crucial role in minimizing false positives. Hear real-world success stories from deployments in California and Lebanon and get a glimpse into Dryad's ambitious future plans, which include expanding their IoT network to monitor soil moisture, tree growth, and even detect gunshots. This conversation offers a deep dive into how cutting-edge technology is being harnessed to protect our forests and contribute to the fight against climate change.

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Uncover the future of contact center technology in our latest episode as we sit down with Nima Aikimi, the visionary CEO and co-founder of Convoso. Since its inception in 2006, Convoso has been a trailblazer in shifting contact centers from outdated premise-based systems to cutting-edge cloud solutions. Nima sheds light on the modern challenges sales-based contact centers face, from navigating complex compliance landscapes to tackling the rampant issue of calls being flagged as spam. Learn how Convoso’s innovative ClearCaller ID Pro is setting new standards in the industry, ensuring calls reach their intended recipients while maintaining strict compliance.

We'll also delve into the transformative impact of AI on contact centers. Explore how embracing advanced conversational AI not only enhances agent efficiency but also dramatically boosts lead engagement and sales performance. Hear compelling success stories from companies that have reaped the benefits of adopting these technologies. Plus, get insider insights from recent industry events like CCW, as Nima breaks down the competitive pressures driving the need for companies to develop their own CCaaS solutions. If you’re looking to stay ahead in the evolution of contact center technology, this episode is an essential guide.

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