In this episode of The Pilates Business Podcast, our host David Gunther discusses with Tara Smith from Pilates Can their journey towards achieving over 100 5-star Google reviews in 90 days with the help of automation tools like ActiveCampaign and strategic customer engagement techniques.

They recap previous discussions on email automation, the importance of communication cadence, and using SMS to bridge the gap in customer communication. Special guest Adam Tuttle from ActiveCampaign provides insights on creating effective SOPs and the benefits of automating processes wisely.

The episode also covers real-life examples of how adapting automation and communication strategies have led to a significant increase in positive Google reviews. The discussion emphasises learning from past mistakes, the importance of customer feedback, and the role of detailed process documentation in achieving business goals.

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“The problem that we've solved here for clinical Pilates studios is that we've had a fantastic relationship with our clientele, but the clientele have not been inclined to do Google reviews. It's just something that they don't really do, unless they have a reason to do that.”

David Gunther – Director Pilates Can / Pilates Business

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Want access to the full show notes, including links to all resources mentioned during today's episode? Visit https://www.pilatesbusiness.com.au/18

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